Worst service/food ever experienced.
I can't understand why this venue gets 4+ stars on other review sites? It gives a great first impression when you walk in, but that's as good as it gets.
After a friend recommended this pub for a family celebration I booked a table for 10 in their restaurant, a week in advance. I was asked to pre-order to save time on the day. No problem at all, all orders were sent 2 days ahead of our Sunday lunch booking.
Our table was booked for 3pm, we arrived at 2.45, but weren't seated until 3.40pm. Were immediately told our orders might take a while to arrive, even though we'd already waited 40 minutes to be seated. So, we asked if we could order from the 'While You Wait Menu' but were told no, as it was too busy. Not a great start. Instead, the waitress brought over 3 tiny bowls of olives and 4 slices of bread between 10 people and said that was all we could have. Rations, apparently. Even at half a slice of bread each, it was not enough to cover 10 people. Our starters finally started arriving at 4.40pm(bearing in mind our table was booked for 3pm), all except 1. The final starter arrived, after asking for it twice, when everyone else had finished theirs. During this time I had to ask for empty glasses to be cleared from the table and received wrong drinks orders. This was a family gathering and only 4 people were drinking alcohol as the rest of us had driven, so not a rowdy table. The main courses started arriving at 5.15pm. A shocking amount of time to wait, during which we saw other tables come and go. A few of the mains were cold, one of which we sent back to the kitchen and we didn't want it replaced. It had gotten to that point. Another (Trio Roast)was sent back to the kitchen to be reheated, but what returned to our table was a different roast entirely (Chicken Roast). The lunches were over salted, overcooked yorkshires and vegetables, congealed gravy, 2 small cubes of potato per roast and tepid at best. Whilst complaining to the restaurant manager about the terrible service, my family had taken matters into their own hands and left the restaurant without finishing their lunches. I however had paid £100 deposit, which I wanted to have returned to me. The restaurant manager instead asked me to put my complaint in an email and told me that he would like to offer my mum (who's 70th birthday had been completely ruined) an apology of some sort. I emailed them 3 days ago and am still waiting for a response. On reflection, I should have stayed and insisted on a refund.
I urge anyone thinking of going to this restaurant to think again. The service is terrible, the food is terrible and the customer service is terrible.