Tenshi

For online orders, this company has outrageously rude, offensive, and incompetent customer service. The upshot: Will. Never. Order. Again. The short version: While waiting for a delivery order, I received a call about an item out of stock. There was a substitution I was willing to accept, although it was £1 more. I also offered to simply accept a refund for the missing item. Person on the phone kept insisting I take an alternate item at the same price, and did not know how to refund the initial item. As there was nothing else I wanted, I suggested in that case Tenshi absorb the £1 difference and give me the alternate item already proposed. This did not strike me as unreasonable, given the issue was on Tenshi's side and I was already waiting for the order. £1 seems like a small price to pay to show goodwill, apologize for the inconvenience, and maintain positive customer relations. Seriously. And, as it was, the call was becoming unnecessarily protracted. When the person rudely refused, I requested they cancel the entire order and send me a confirmation email to that effect. What a waste of time. Over a measly £1 on what was a £35 ticket. This is how Tenshi regards its customers. I never received a confirmation email, nor did I receive a call from the manager, ‘Sumi’. Instead, I received a call from the initial woman, ruder than ever, to say that they would get to my refund in ‘a few days’. Great, now even more time to waste following up with the bank. Unbelievable. With all the food options in central London, and in Angel especially, some basic courtesy seems like a smart strategic choice -- if nothing else. Also, I was a very good customer and had ordered many times before.

First trip to Tenshi and we will defintely be returning, the food was excellent from the freshly prepared sushi and Chicken Gyoza dumplings to a beautiful roasted Aubergine with miso paste, the starters were all perfectly cooked and very tasty. Our main courses of Chicken Katsu curry and salmon teriyaki were also very tasty, generous portions. The only negative was that all of the dishes arrived as they were prepared in the kitchen so we had all the starters and main courses on the table at once, probably our fault for not specifying that we wanted them as 2 courses but would be helpful for the staff to mention that everything will just arrive as soon as it's ready. A great meal, highly recommended for quick dinner before the cinema or drinks out in Angel

Despite being packed and what looked like too many people in a small(ish) kitchen, food arrived very quickly and hot. Sushi was tasty and fresh. As was the unagi don (eel & rice) and tempura prawn hand roll. Though not cheap – what Japanese is? – it was good value for the quality. Not a date place, but not overly stark or ‘eat quick and get out’. The upstairs – which I passed through on the way to the loo – seemed to have a quieter atmosphere. Though I didn't drink any alcohol, the sake list looked pretty comprehensive. The service was mildly haphazard. The waitress came back twice to check the order the had just taken, but she was polite and I would prefer she checked than arrive with the wrong food. It was very busy in a street packed with restaurants, which in my mind is always a good sign. Would definitely go back.