Rock & Rose

I know a lot of other reviewers on this site have put bitter reviews because they had a bad experience, but last night was the 4th time I've been to rock and rose and I've always had an incredible experience.

The service has always been great and the food has always been cooked and seasoned perfectly.

It's not the cheapest but it is always worth the money once I've had my meal.

 

Great atmosphere, friendly service and scrumptious food.

Ott brilliance.

This place has it all! Amazing food made with great ingredients, great portions (particularly on the Sunday Lunch) and a real variety of options on the menu which are all full of flavour and presented perfectly. The service is excellent, nothing is too much hassle for the team here. The decor is quirky, stylish and funky and great day or night. The cocktail menu is fab with some excellent creations all served with that excellent Rock & Rose flair!

Lovely and quirky.

Last Sunday, we headed down to Richmond for my soon-to-be nieces birthday dinner. The décor in Rock & Rose is FABULOUS, ornate chandeliers, fabulous paintings with one or two misplaced sequined decorations but all in all – amazing. As we were a group of 11, our table wasn’t quite ready when we arrived so we took advantage and had a few cocktails at the bar. There is a great selection which you can see here! Now I read a few reviews before we went and was eager to see if what I had read was true. Most of the reviews raved about the food and the décor however fell short on praise for the staff and I agree. This was a booking for a birthday party, there was no fuss made for a start (which I appreciate you cannot cater to every celebration) but you can however go the extra mile to make the birthday girl feel a bit special! Our waitress, I believe, was quite new and whilst we have all been there, she wasn’t great. She gave us all copies of the party menu, we didn’t want to party menu, we wanted to order from the regular menu. We were told we couldn’t as we were over 8 pax to which we asked then why not just split the table in 2 for the bill and wouldn’t that solve that problem?! after much grumbling and back and forth we were told we could order from the main menu by which time the lamb (which originally caught our eye and hence the asking for different menu) was sold out! Whilst the food came out quickly and was great, the filling up of wine and general ordering of drinks was very slow. On leaving, we decided to not pay the full £60.00 service charge (and quite rightly so), to which our waitress practically chased us out the door saying we hadn’t paid it! I would go back if I were in a smaller party, but perhaps only to see the décor. It really is amazing!

Thoroughly enjoyed our meal prior to The Rocky Horror show at Richmond theatre. Third time her so starting to really enjoy it. Menus change often, staff really friendly and food has always been a treat. Pre theatre can get there for 545pm which helps us. (We take 2 hours for 2 courses and coffee on average). We,ll be back!!

Having heard great things about this restaurant my partner and I have been meaning to try this place out for a while. We thought we'd go this weekend as a treat. What a disappointment… As soon as we walked to the desk and asked for the table we had booked we were told we had to be out by 8 as it was needed for another party. If only we'd walked out at this point… We sat down and after about 20 minutes we got bored of waiting for someone to come and take our drinks order so went to the front desk and ordered our drinks and food there. The drinks came pretty fast as did the food. The food was below average and completely over priced! The cocktails weren't bad though. It took a while for our plates to be cleared. When the gentleman came to take away our plates he didn't offer us the dessert menu. By this point we had enough and waited and waited for the bill. Eventually we got up for the bill and when no one came to take our payment we got up to pay. The cheeky waiter even tried to put service charge on our card even though we instructed him how much to take from the card. My partner at this point mentioned to the waiter that we had received a very low level of service. We got a very ingenuine/rude apology from possibly the most arrogant waiter I have come across. This just topped the evening off for us!

Bright and adventurous decor matched by the menu boded well for a great first experience of Rock & Rose. Unfortunately two of the four cheese burgers had to be sent back for some more time on the grill. Staff were too busy talking between themselves to notice customers hands. To add the final insult to injury the bill was £104 for four cheeseburgers, five soft drinks and one glass of wine!