Terrible experience!!
instead of risking having a bad experience at this restaurant, save yourself some time and money, and just try somewhere else !
This used to be one of my favourite restaurants to go to.
as a regular customer living in the local area, I know they recently had a change of ownership.
As expected I wanted to go back and and try it out. My Honest review is that my meal was edible but tasteless. Personally I’ve tasted better microwave meals!
As there was a change of ownership, I expected that the food might not taste as nice as before, therefore I was happy to put it down to a... ‘at-least I went back and tried it’ experience.
However, what created the annoyance was the matter of payment. The way they charge is at least, very ambiguous. I realised I was charged extra!!! It wasn’t so much the amount of what I had to pay that upset me, it was the way I was charged. Very cunning! They should have communicated the amount to me better and like most restaurants handed me an actual itemised receipt so I could clearly see what I’m being charged for!!! The waiter did not give me one until I insisted that I had one. When I saw the receipt, I realised I was charged more then what I had order and the owner simply said it is, service charge, even though it is on the menu, ( which I'm sure is on porpose) its very hard to notice! Personally when I go to resultants I don’t go there with intention of looking out for the fine print like I do with legal documents) tbh I felt like I was being scammed out of more money. It’s as simple as this, When food taste great customers are more than happy to pay, clearly the food that I had was not good, then to be charged extra and not to be clearly shown why, is bad service!
Reluctantly I expressed my poor experience to the owner, he quite simply didn’t care, if he had been a little remorseful and not pleated to be laughing at me, I would not have shared my experience online, but it was clear that since I had paid he just wanted me out the restaurant.
I am a local and the area is full of better restaurants, Within a short proximity of this restaurant. Unfortunately the new owners do not provide good service!
many previous good reviews are before the change of ownership so are not try to the current experience of going to to this restaurant!