Shittest pub in the world. Booked Christmas lunch and their chef walked out so after two hours we gave up. The management (Sharon) not once apologised and even got in an argument with their customers. Not taking any responsibility for their issues. We work in the industry and fully understand when things go wrong. But their attitude was unbelievably crazy. They didn’t care at all that we had to go home not having Christmas lunch or bloody dinner. Now keep in mind we booked weeks ago. Gave them a full pre order. They had our email addresses and phone numbers. All it would have taken was a call to say. We are really sorry. The proverbial sh@t has hit the fan. If you come expect to wait x hours, or were sorry but don’t come at all. But no, instead we were told We should understand, We should deal with this better, We can wait, We should care about the little managers feelings. The chef walked out, so that explains that 1) you couldn’t find our booking, 2) you had our pre order wrong, 3) you had no recollection of our drinks pre order 4) we got allocated a dirty sticky table as we got tired of waiting and had two incompetent staff trying to resolve the same issue and got tired of saying the same thing over and over. As in we really don’t care where we sit. We’ve come to enjoy ourselves, can we just sit somewhere. 5) we asked at the bar what was going on. No one cared to let us know about the problems or apologise. 6) we asked again, by this time my mother in law walked into the kitchen to ask directly. 7) We asked again and had eyes rolled at us. 8) Right now we’ve had enough and demand we leave. 9) Wow Sharon. We are so terribly sorry you’ve had a bad day. Maybe walk up to a customers table and start with “oh my word, you’ve waited two hours and not one of my staff or I can tell you what the hell is going on” I am so sorry for ruining your Christmas, but this is what we’re going to do to resolve it. Oh no scrap point 9. Sharon and her other half, insists its the customers fault, as they are clearly too stupid to understand her day and her rubbish chef for walking out on her. Well Sharon, look in the mirror. Chef you keep walking out on her. We totally understand.
You Sharon, such an example to your team at The Four Chestnuts. The worst awful most uncaring team in Chichester. Be proud of your zero hospitality rating.
We hope you close your doors permanently. Photo of our Christmas lunch.