Hi, it's with extreme disappointment that I'm writing this review about the rooftop.
This Saturday I was in the rooftop with a group of friends in which one of them works at the place in question, we came in and thought that we were going to be well received, when we came in we were allocated and without care, no one approached our table up until maybe half an hour .
After that we were met with a service that left us feeling like we were burdens or unwanted at the least.
When I'm spending money, especially in a five star hotel the least I expect is a professional service which was no displayed in any shape of form by the waiter Beatrice, she took our orders wrong, the food that come to the table had to be replaced because the orders kept on coming wrong and above all she did not care to know where each item was going to be, she just brought the items and placed them in the middle of the table and told us to serve ourself.
At the end of this interaction I kindly requested the service charge to be removed since we didn't get much of a service to begin with and when I did, I heard her saying "These people" a very rude comment and extremely unprofessional after a service that was less then 0 stars.
On the other hand, I'd like to thank the manager as he was very attentive polite and professional, throughout the process of the removal of the service charge.