I've previously reviewed this restaurant and back then gave it 5 stars, it was well deserved and a hidden gem. Since then I've been back a few times, so I thought I knew what to expect.
But our visit last Friday night proved to be a completely different experience.
Not the food, that's still pretty good. However, on this occasion, the evening was ruined to some degree by the petulant argumentative 'welcome' from someone who really should consider whether the hospitality industry really is for him.
Having given him my name, he insisted I hadn't booked a table. He then went on to ask, was it under another name? No, it wasn't. Unable to find my booking he then told me, I had booked it for the previous night but that had been cancelled. I said, no I had booked it for the Friday. Then like a petulant child, he once again repeated I had not booked.... and then followed it up with....but it's okay as we have a table.
WTF!
If I hadn't eaten there before and known what to expect from the food and were not with my wife and son, I would have walked out.
I truly feel sorry for the rest of the staff, front and kitchen who work extremely hard to make this place work, only to be let down by one of their own.
Oh and guess what I found on my computer later that evening, the booking confirmation.
I've previously reviewed this restaurant and back then gave it 5 stars, it was well deserved and a hidden gem. Since then I've been back a few times, so I thought I knew what to expect.
But our visit last Friday night proved to be a completely different experience.
Not the food, that's still pretty good. However, on this occasion, the evening was ruined to some degree by the petulant argumentative 'welcome' from someone who really should consider whether the hospitality industry really is for him.
Having given him my name, he insisted I hadn't booked a table. He then went on to ask, was it under another name? No, it wasn't. Unable to find my booking he then told me, I had booked it for the previous night but that had been cancelled. I said, no I had booked it for the Friday. Then like a petulant child, he once again repeated I had not booked.... and then followed it up with....but it's okay as we have a table.
WTF!
If I hadn't eaten there before and known what to expect from the food and were not with my wife and son, I would have walked out.
I truly feel sorry for the rest of the staff, front and kitchen who work extremely hard to make this place work, only to be let down by one of their own.
Oh and guess what I found on my computer later that evening, the booking confirmation
I look forwards to your apology.