The Churchill Arms - Kensington Church Street

We were only in town for a week and made our reservations three months in advance. On the day of the reservation, they canceled on us out of the blue, claiming there was an “electrical problem.” They never answered our calls, so we emailed them asking for alternatives. Someone replied, offering one available spot on a specific date. We responded within a minute try to confirm, but after that, they completely ghosted us. No matter how many times we called or emailed, we never heard back.

This place is absolutely not worth it. Worst customer service ever!

When I was travelling toward Victoria train station on bus, I saw this pubic house covered with loads of colourful flowers. Then I decided to visit this pub. For sure there were so many flowers all around the building. Inside the pub I saw loads of decoration including chamber pots, USA, Union Jack flags, signs, frames, etc. Although perhaps all these item were collected during years for more attraction for locals or visitors, I found it very cluttered.

I booked lunch 2 months in advance and made a request to be seated in the pub area. Me and my fiancé turned up yesterday to see the pub all festive, tree up, fire going. For us to then be led out back to the atmosphere vacuum that was the restaurant! No Christmas decs, no fire, bright artificial lighting - it almost felt disconnected to the pub we walked through! When I approached the staff about making my request 2 months in advance and noting a seating request they were very unhelpful and quite keen for me to leave them alone...I was told I'd have wait another 2 hours to be seated in the pub as they are at full capacity so we ended up leaving very disappointed!!!