We booked a table for a family of 4 at 6pm and lady on phone told us where we will be sat. We booked this time as we have a baby so pretty early. When we arrived (on time) we were greeted by a loud old stern angry lady and told us to sit elsewhere. No problem because we are not fussy. I did say to my son that i feel scared to eat here. The same lady came down during the starters and told me off because she could hear my baby whimpering. She then told me off for booking late in the evening With a baby but it was only 6pmish?! She continued to shout at me to quieten my baby asap and that she wouldnt have accepted my booking had she known i had a baby. I didnt reply. She didnt have baby seats either. Point taken. I asked her if it was a problem with my baby i would like to pay the bill and go elsewhere for dinner. She said others had complained. And then i asked whom because we had spoken to our neighbouring diners and all had children or were a couple and very kind to us.
I went upstairs to speak to a manager. There he was, another old scary man who began to racially abuse me, physically assault my baby and all whilst i stayed very calm and spoke with only kindness. He said get out of here, get out of here with your baby. Hitting my baby on the back and pushing us out. I said this is not the way to speak or act. He asked me if he should sack his staff and then without a second called the same lady over and began mockingly shouting ‘youre sacked’ then both laughed and looked at each other annoyed at me. She then went about continuing to serve tables as if nothing was happening. He then asked me to ‘leave him alone and go away’ to which i replied ‘i came up here to pay and leave, now i have to complain’
He started racial abusing me by saying all persians complain and something about the persian government. I said im not persian as my father is not and I am born in the uk but either way I am here for a meal not for politics or physical, verbal or racist abuse. Hypocritically, he was fully iranian. The young man waiter who was waiting on us downstairs came up to ask if everything was okay. He was very kind in front of the manager and tried to ask me to sit down again. I simply said I would like an apology from the lady waitress and now the manager. The manager started making horrible faces saying everyone dining are his friends here and they all complained. I dont think this was true as the diners all said they didnt have a clue what this manager was saying. As i was standing there in disbelief with a 5 month baby in my arms, the manager shouted downstairs to our waiter ‘oh just comp their bill’ before turning to his screen to fiddle about the bill. The lady passed me by and i asked her for an apology which she agreed to in her usual aggressive tone. I went downstairs.
I was so upset I wanted to vomit, couldn’t even stop shaking or crying. My food all cold. My 7 year old son was panicked with anxiety seeing what was happening upstairs when he ran up to find me. my guest asked us what to do so I said lets go home now. it just feels horrible and difficult if baby starts a sound again. All waiters refused to give me the mans name. This is the worst thing experience. Food was mediocre i didnt even get a chance to eat with all the bad behaviour. I wanted to hide in the toilet every time my baby whimpered. He wasnt even crying or loud. They bullied me as a mother and put to shame for coming out to eat. They forced me to take a push chair downstairs in a corner neat a burning oil filled radiator . Nobody helped me take it up or down. Please ignore all 5* reviews. Others beware. We drove 3 hours to get there and back... It only gets worse...
I started to wear coat and put baby in his coat to feed baby in car. My guest and 7 year old were downstairs sat finishing cold food. The manager went down and told my guest to pay. She said but we haven’t finished. He told her to ‘F+*k OFF’ in front of all the diners and my child. My sister got up and he pushed her physically calling her a thief and threatening to call the police.