Without a shadow of a doubt, the worst restaurant I’ve ever been to in London, or the rest of the world. I’ve had better service and drinks at fast food restaurants in the most seedy parts of south east London. I was enticed to visit by the attractive looking cocktail list, as I do love a rum punch and anything sweet and boozy. I booked well in advance and was really excited to visit. As soon as I put my foot through the door I felt let down. I opened my mouth to apologise for being 10 minutes late for my booking due to road works. Before I could finish my sentence the server snapped that the time would be taken off my booking and looked at her watch sighing and muttering under her breath. We were “seated” a table halfway out of the doorway and with the menu table cutting into most of our seating our area making it cold and uncomfortable. I asked if we could be seated at another table for two that was empty but she said it was reserved for a large party. 90 minutes later said table remained unoccupied. We were not sure if we were going to eat so ordered one daiquiri each. This is all we had for one whole hour, despite several attempts to try and catch the attention of one of the servers. We were blatantly and rudely ignored, and for a lot of our time waiting had cleaning fluid sprayed all over us and our drinks as staff frantically tried to clean as it was so obviously overbooked. The uncomfortable seating and lack of service meant I had a lot of time to look around (I was trying to get their attention after all) and I noticed that there was only one person making cocktails. And literally everyone in there was drinking cocktails. Absolutely ridiculous - not the staff member’s fault but they need more staff to make drinks. Except they can’t have more staff as the space wouldn’t accommodate them. The venue is small and they’ve crammed in way too many tables to make it comfortable to sit in and this has obviously impacted on the service as I’ve read so many poor reviews since my visit about how slow it is. The greedy proprietor has massively overfilled the space to cram as many patrons as possible in at once and there aren’t enough staff. As I said more staff wouldn’t fit in as they are all getting in each others way as it is. There are more people preparing food than drinks so seeing other people being served the food came out quicker than drinks. After a long and thirsty hour we were able to order more drinks and we ordered two each so that we wouldn’t have such a long wait again. Both took ages to come again and the servers seemed to have forgotten our order and as we had an empty table and were looking around (bored) someone who was likely the manager pointed to us saying we were ready to order. We had ordered! Eventually our drinks came, they weren’t particularly tasty and very overpriced for the quality. While halfway through the first one a member of staff came over and abruptly asked if we were ready to pay. I asked if they needed the table back and they said yes so I stated that I wasn’t willing to pay for all of the drinks we had ordered as we didn’t have time to consume them due to their unacceptably slow service and asked for one to be deducted from the bill and also asked service to be removed. No apology. Advice to manager - take some tables out to improve the ambience, put less pressure on your staff, have more staff working to improve service in a space where they can actually work and keep up with orders. And clean your toilets when they flood, they were disgusting. And I slipped and almost fell on a lime that stayed on the floor for the 90 minutes I was unlucky enough to have there. You might get sued.