At the outset, if this restaurant has been awarded a MICHELIN star then this undermines the entire rating process.
The restaurant is well decorated, has a nice ambience and spacious. However, the spacing for a 6 person table (booth) is barely enough to fit 5 and is incredibly uncomfortable.
We were a party of 6, and we ordered several salads and other sharing dishes including sushi followed by a main course meal for each. We has 2 JW Black labels, 3 virgin cocktails and water. The bill came to £876.50.
The overall rating we gave the food was 5/10. The salads were hot and miss.
The Calamari comes with approximately 6 pieces on the place for £32 a plate not including service charge.
We ordered the T-bone steak costing £150 plus service charge which was inedible. I had requested my steak medium/rare which is how it came, but the quality of meet was one of the worst I have had on a steak. I asked for peppercorn sauce and mustard to have with my steak and was told that they did not have either. The offered one type of sauce with the steak which was an onion based sauce.
I am absolutely shocked that a restaurant would not have mustard and would only offer one type of sauce with their steak.
I returned the steak untouched and no one at the restaurant even asked if there was anything wrong with it.
Having paid the bill i noticed that they had overcharged us for two of the non alcoholic cocktails which watered down with ice but which they replaced. When i paid the bill they had charged us for the two drinks they took away as well as the ones they replaced them with. I contacted Amazonico the following day to inform them of this and to provide some general feedback. I was told they would look into the concerns i had raised and would revert. When i did not hear back from them 4- weeks later i contacted them again. They claimed they had emailed me back but never provided a copy of the email they had sent.
At any rate, 4-weeks after my complaint I was contcated by their Guest Relatiions Manager who offered to refund me for the £20 they overcharged me and apologised for the experience and that they had arranged for refresher training for their kitchen staff and team. Note that the £20 i was being refunded was money they had overcharged me for and not any form of guesture on their part.
I asked why they had not offered to refund me for the poor quality T-bone steak which cost £150 plus service chare which I had returned untouched and they offered a complimentary bottle of champagne if i dine their again with my guests! I am absolutely appalled at the fact they they did not even offer up a refund against the steak and then conditioned their offer of a complimentary bottle of champagne to me dinning their again.
Needless to say i rejected the offer and will never be dining at Amazonico again.
I will certainly not be following the MICHELIN guide to dining in future - incredible that this restaurant would be awarded a MICHELIN star.