My wife and I eat at Amazon last week - the two meals were fine but towards the end of my Lamb I felt something odd and metallic in my mouth - when extricated, it resembled a large staple!!!! The manager was called and he investigated - to his credit, he returned after his investigation and explained (with profuse apologies) that it had come from a wire brush that they use to clean down the grill. He handled the situation very well.
Goodness knows what harm would have been caused to my digestion system if I had swallowed the thing - I very nearly did.
They didn't charge for the meal which was the least to be done and we were promised that their Head Office would be in touch with further compensation for the incident and the genuine anxiety that it caused us.
We were distinctly unimpressed when a voucher for a bottle or Prosecco arrived in the post - hardly appropriate recompense for such a serious lapse in health and safety. The gravity of the incident was not lost on the Manager but their Head Office clearly haven't a clue about customer service.
If they had treated us with an apt level of respect, I would not be posting this review.
Disgruntled of Stamford