Smart Voucher FAQs
Q. I've been gifted a voucher, but I don't see it in my account?
A. If you've been gifted you should have received this via email. You need to ensure you use this same email address to create your SquareMeal account.
If you already had a SquareMeal account using a different email address, please contact us so we can transfer the voucher to right account.
Q. Do I need to tell the restaurant I’m using my SquareMeal Smart Voucher?
A. No, the restaurant doesn’t need to know as we take care of everything. In fact, many restaurants won’t even brief their staff on our vouchers because there is nothing for them to do.
Q. After I dined I didn't receive an email or notification about my voucher?
A. First of all, you'll need to ensure that you paid with a payment card linked to your SquareMeal account. The payment card needs linking before you pay so we can match the transaction at our participating restaurant.
Then you'll need to make sure you dined at a participating restaurant.
If both of those common issues are OK then, please contact us letting us know the restaurant you dined in, and your email address used for your account and we'll look into it.
Q. Can you credit my Smart Voucher to another card?
A. No, the Smart Voucher will only be credited to the card that you paid for the meal with.
Q. I don’t want vouchers credited to my business credit card linked to my SquareMeal account.
A. You can turn on/off voucher redemption to each card you have linked straight from your SquareMeal account. Just edit the card and turn off ‘use for voucher redemption’.
Q. I don’t see my cards I added via my banking app?
A. Unfortunately you can’t credit your voucher to cards linked via your banking app. You can add these cards to your wallet in your My Account section.
Q. Does this work for all my linked cards?
A. At the moment Smart Vouchers only work with Visa & Mastercard. We hope to add American Express/AMEX in the future.
Q. What if I don’t spend more than the voucher amount, can I just use some of the voucher?
A. No, the amount you spend must be more than the voucher. If your spend isn’t higher than the voucher value we will wait for your next meal out.
Q. I have multiple vouchers, can I choose which one to use?
A. We will always use the oldest voucher that’s value is less than what you spent.
Q. How long does it take for the voucher credit to show on my card?
A. Typically it takes 3-7 days but can take up to 14 days. If you don’t see the credit in 14 days then please contact us.
Q. How will the credit look on my card statement?
A. The credit will show as from ‘SquareMeal’, not the restaurant you dined at.